Saxon Surveying is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you use our website or our surveying services.
This policy applies to all visitors, customers and clients across England.
1. Who We Are
Saxon Surveying Website: https://www.saxonsurveying.co.uk Email: [insert contact email]
For the purposes of UK data protection law, Saxon Surveying is the data controller of your personal information.
2. The Data We Collect
Information you provide to us
This may include:
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Name
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Email address
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Telephone number
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Property address
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Enquiry, booking or quote information
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Access notes or additional details you choose to provide
Information collected automatically
When you visit our website, we may collect:
- IP address
- Browser and device information
- Pages visited and time spent on the site
This data is used only to understand website usage and improve performance and usability.
3. How We Use Your Information
We use personal data to:
- Respond to enquiries and provide quotations
- Arrange and carry out EPCs and surveying services
- Communicate about appointments and access requirements
- Meet legal and regulatory obligations
- Improve our services and website
We do not sell personal data or use it for unsolicited marketing.
4. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity
- Legitimate interests
- Legal and regulatory obligations
5. Sharing Your Data
We only share data where necessary, including with:
- EPC accreditation schemes and official lodgement systems
- Service providers supporting our operations (e.g. hosting, email, booking systems)
All third parties are required to process data securely and in line with UK GDPR.
6. Data Retention
Personal data is retained only for as long as necessary:
- EPC and survey records are retained in line with regulatory requirements
- Enquiry and booking data is retained for operational purposes
Data is securely deleted when no longer required.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion where appropriate
- Object to or restrict processing
- Request data portability
Requests can be made using the contact details above.
8. Cookies
Our website may use essential cookies and basic analytics cookies to improve functionality and performance. You can control cookies through your browser settings.
9. Data Security
We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.
10. Complaints
If you have concerns about how your data is handled, please contact us first.
You may also lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.
11. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be published on this page.